International IT Medarbejder
Raza Ahmed
Flat ½ 29 Gibson Street
G12 8NU
Hillhead, Glasgow
Home. +44 (0) 141 3397597
Personal Details
Gender Male
Date of Birth 05 July 1984
Status Single
Nationality Danish
Profile
Enthusiastic, reliable person, well spoken Customer minded
Computer literate: Good knowledge of Word, Power Point and Excel , SAP R/3 , Serpico , Distiller Verifier , Theorem , GroupWise , Work Force Scheduler, Remedy, D1, Cisco applications as well as Outlook and the Internet.
Languages
Danish Fluent Mother tongue
English Fluent
Urdu Fluent Mother tongue
Strengths Optimistic
Work Experience
7th May 2008 – 17th February 2010
Response Credit Management
Collections Agent
Inbound / Outbound Collection of Danish debt
B2B chase of debt, negotiating and collection of large debts in person
23rd April 2007 – 2nd March 2008
NCR EUROCENTRAL
Service Coordinator
Coordinating team of 10 Service engineers to carry out repairs
Problem solving & inbound customer service calls.
Coordination Engineers to attend site within SLA
22nd January 2007 – 22nd April 2007
Avancegroup
Debt Collection for FedEx Denmark in Danish
Chasing for Import Duty & VAT invoices
Residential and Commercial debt
22nd February 2005 – 17th Ongoing
Upfront Security
Glasgow School of art
Door Supervisor (Sia badge held)
22nd May 2006 – 12th December 2006
Shell Shared Service Centre
Accounts processing using SAP (Invoices + credit notes)
Acc receivable : Month end reports , B2B only working within SLA and making KPI’s
3rd March 2003 – 21st December 2005
Orange Customer Service – Copenhagen - Denmark
Receiving inbound calls, regarding mainly use of mobile phones
IT administrator
6th February 2001 – 27th February 2003
T.V License Debt Collection – Copenhagen – Denmark
Calling customers to chase payments – processing invoices via SyXL database
IT Administrator
Aug 2000 – January 2001
Father’s restaurant – A/S.Panorama
While studying, helping out and dealing with: Invoice to clients, payroll for staff
Education
2001 – 2003
IT School - IT Tec School – Denmark
Degree as IT supporter
Gender: Male
Year of birth: 1984
Working hours: Full time.
Job seeker would like to work in the following countries: Denmark: Sønderjylland County, Denmark: Vejle County, Denmark: Vestsjælland County, Denmark: Viborg County, Denmark: Århus County and Sweden.
The resume was last changed: March 04, 2010.
